The loyalty program

Why does Velmorah Paris have one of the best loyalty programs?

It's everywhere: most brands offer a loyalty card or program. The idea seems appealing, but often it primarily serves the brand's interests. Customers accumulate points, expect benefits… and in the end, many feel disappointed. In fact, a study showed that 93% of customers find the rewards offered uninteresting.

This is where the problem arises: loyalty is supposed to value customers, but in reality, it often resembles an incomplete promise.

That's why Velmorah Paris wants to rethink this approach. The goal isn't to artificially inflate purchases, but to create a program with real value. Not just points or discounts, but tangible benefits and advantages designed to provide genuine experiences, help people move forward in life, and find support where others are unaware.

How does it actually work?

With each order placed on our site, you receive 25% of the amount spent back as credit, which you can use freely for your next purchases or other purposes.

Concrete example:

If you place an order for €200, you will receive €50 in credit immediately after your order is confirmed. This credit is automatically added to your customer account, ready to be used whenever you wish.

So you have 3 options:

1- You accumulate it to withdraw it later (within a maximum period of 3 months).
2- You choose a dream surprise, an experience, or a gift that Velmorah Paris can offer you. However, please note that you can only use your balance once you have reached a minimum order of €50. You're a winner in any case, even if you spend it on something more or less expensive, because this money was destined to disappear.

3- You use it for your next order on the velmorah.com website

You can also choose all 3 options at the same time!
As you've probably gathered, this cashback system lets you get 25% back on every order, which is huge! And remember, it's money that's back for you to enjoy, help finance your projects, and allow you to have incredible experiences because you deserve it. Like any purchase you make, the money you spend isn't meant to disappear, so enjoy it or save it, because either way, you're a winner!

Frequently Asked Questions (FAQ)
How long can I accumulate my balance?

You can accumulate your balance for a maximum period of 3 months. We will send you an email to inform you when to withdraw or use this balance. After 7 days of follow-up via all our communication channels, if we haven't heard back, the balance will be returned to us.
How do I know my current balance?

Simply click on the gift-shaped button in the bottom right corner and you will have all the information.
How do I withdraw my balance?

You can use your balance on velmorah.com at checkout. However, if you wish to withdraw it, you must contact us by email at contact@velmorah.com, providing your first and last name, address, and the amount you wish to withdraw.
What happens if I return a purchased item?

If you return an item, the credits earned from that purchase will be deducted from your balance. This ensures fairness for all customers.
How does the points system work?

For each purchase, you earn points that can be converted into cash: €1 of loyalty value for every €4 spent (which amounts to 25% cashback per purchase).

Example: a €50 order = €12.50 credit to your loyalty account. To benefit from this 25% cashback, you must place a minimum order of €50.
How do I use my loyalty credit?

Your credit can be used for:

  • Exclusive gifts
  • Luxury experiences or perks
  • Custom requests
  • Velmorah products

    You choose when and how to use it, partially or in full.
Can I use my credit for multiple purchases or experiences?

Yes, your balance is flexible: you can use it in several installments, for different products or experiences, according to your desires.
Can my credit be used to give a gift to someone else?

Yes! You can choose to use your credit to buy a gift or experience for someone you know.
Can I use my credit to pre-order new collections or limited editions?

Yes, your loyalty credit can be used to reserve or pre-order new collections and limited editions, depending on the options available on the website.
Do I absolutely have to spend money on the Velmorah website?

No! You have 3 months to withdraw or use your balance on velmorah.com